CRM – SLEEP NOVAA

Today's Target

₹2.4L

↑ 68% achieved

Conversions

↑ 3 today

Total Leads

Active pipeline

Calls Made

88% connected

Pending F/U

Overdue

📞 Live Call Script – 5 Qualifying Questions

Sleep Problem kya hai?

"Aapko currently sleep mein kya issue hai?"

🔥 Back/Neck Pain 🥵 Overheating 🤰 Pregnancy 😴 Poor Sleep Quality 💤 Comfort Upgrade

Mattress Size?

"Konsa size aur kitne logo ke liye?"

Single (72×36) Double (72×48) Queen (72×60) King (72×72)

Budget Range?

"Rough budget kya hai? Main best option suggest karunga."

₹7K–₹12K ₹12K–₹20K ₹20K–₹30K ₹30K+ Premium

Sleeping Style?

"Aap zyada kaise sote hain — back, side, ya stomach?"

🔙 Back Sleeper 🔄 Side Sleeper 🫄 Stomach Sleeper 🔀 Mixed

Purchase Timeline? (Closing)

"Aaj ka code SLEEPNOVAA5 use karo — 50% off sirf aaj tak!"

🔥 Aaj hi! 📅 This Week 🗓️ This Month 💭 Just Looking

⚡ AI Recommendation – Based on Answers

Answer Q1 to see product recommendations...

📡 Lead Sources – Today

📘

Facebook Ads

📸

Instagram Ads

🔍

Google Ads

💬

WhatsApp / Organic

🌐

Website Direct

🔴 Live Call

Priya Sharma

+91 98765 XXXXX · Delhi · Facebook Lead

00:00

📝 Call Notes

🔔 Today's Follow-ups

3 Overdue

Anjali Mehta

Overdue · Freeze Tech Ice

₹16,481

Rohit Kumar

2:00 PM · Back pain – Ortho

₹20,291

Sunita Agarwal

4:30 PM · Pregnancy mattress

₹18,861

📋 All Leads

Customer	Phone	Source	Product Interest	Budget	Status	Last Contact	Actions

📞 Full Call Agent Script

OPENING LINE

"Namaste [Customer Name] ji! Main Sleepnovaa se bol raha hoon. Aapne recently humari ad/website dekhi thi better sleep ke liye. Kya aap 2 minutes baat kar sakte hain?"

Problem Identification

"Aapko currently sleep mein kya issue hai? Back pain, heat, ya better comfort chahiye?"

🔥 Back/Neck Pain🥵 Overheating🤰 Pregnancy Support😴 Poor Sleep💤 Comfort Upgrade

Size & Requirements

"Konsa size chahiye? Single ya couple ke liye?"

Single (72×36)Double (72×48)Queen (72×60)King (72×72)Custom Size

Budget Discovery

"Rough budget kya hai? Main usi range mein best suggest karunga."

Under ₹10K₹10K–₹15K₹15K–₹25K₹25K+ Premium

Sleeping Position

"Aap back pe, side pe, ya stomach pe sote hain? Perfect firmness suggest karta hoon."

🔙 Back (Medium-Firm)🔄 Side (Soft-Medium)🫄 Stomach (Firm)🔀 Mixed

Buying Intent – Closing

"[Product] aapke liye perfect hai. Aaj order karo to 50% off + free shipping. Abhi confirm karein?"

🔥 Haan, Aaj hi!📅 Kal tak socha💭 Ghar pe puchna hai❌ Not Interested

💬 Objection Handlers

"Bahut mehnga hai" → "₹20K = 10 saal ki achi neend — sirf ₹5.5/raat! Aur 10 saal warranty bhi hai."

"Sochna hai / Ghar pe puchna hai" → "Bilkul! Main aapko WhatsApp pe product details bhej deta hoon. Kab call karu — kal 11 AM ya 2 PM?"

"Online trust nahi" → "Hamara Noida/Gurugram store hai — aap visit karke try kar sakte hain. Ya 100-night free trial ke saath order karo."

🔄 Sales Pipeline

Pipeline Value: ₹12,84,500

New

Vikram Singh

FB · Ortho

₹20K

Pooja Jain

Insta · Queen

₹15K

Arjun Verma

Google · Heat

₹17K

+21 more leads

Contacted

Sneha Gupta

WA · Back pain

₹22K

Mohit Sharma

FB · Pregnancy

₹19K

+16 more leads

Qualified

Priya Sharma

🔥 HOT · Closing today

₹16K

Rahul Mehta

Budget confirmed ✓

₹28K

+20 more leads

Negotiation

Anjali Mehta

Wants extra 10% off

₹16K

Rajesh Soni

Comparing brands

₹30K

+6 more leads

Closed ✅

Kavya Nair

✅ Elite Ortho Novaa

₹20,291

Deepak Bose

✅ FreezeTech Ice

₹16,481

+10 more · ₹2.4L total

🛏️ Product Catalog – Agent Reference

❄️

Best for Heat

FreezeTech Ice

From ₹16,481 · Advanced Airflow + Multi-Zone Latex

🦴

Best for Pain

Elite Ortho Novaa

From ₹20,291 · Natural Latex + Orthopedic

🤰

India's 1st

Mother Nest

From ₹18,861 · Pregnancy Support + Cool Gel

🌿

100% Organic

Natura Pure Latex

From ₹16,077 · Organic + Pressure-Free

🌙

Mid-Range

Mid Night

From ₹13,814 · Memory Foam + Pocket Spring

🔄

Dual Side

Flip 2.0

From ₹7,472 · Washable Cover + Dual Comfort

💨

Entry Level

PureTech Wave

From ₹8,913 · Hybrid Latex + Cool Gel

☁️

Upsell Pillow

Cloud Memory Foam

₹1,899 · ★ 4.9 Rating · Add with any mattress

💡 Upsell & Closing Tips

Pillow Upsell: Cloud Pillow ₹1,899 add karo → Avg order ₹1,500+ badhta hai

Urgency Close: "Code SLEEPNOVAA5 — 50% off + free shipping sirf aaj!"

Price Objection: "₹20K = ₹5.5/raat, 10 saal warranty + 100 night trial — zero risk!"

🔔 Follow-up Schedule

Customer	Scheduled	Product	Priority	Last Note
Anjali Mehta +91 9811XXXXX	⚠️ OVERDUE Was: 10 Mar 10:00 AM	Freeze Tech Ice	🔥 Hot	Husband discussion pending
Rohit Kumar +91 9871XXXXX	Today 2:00 PM	Elite Ortho Novaa	🌡️ Warm	Back pain, comparing with WakeFit
Sunita Agarwal +91 9856XXXXX	Today 4:30 PM	Mother Nest	🔥 Hot	7 months pregnant, very interested

Monthly Revenue

₹8.4L

↑ 22% vs last month

Conversion Rate

14.3%

↑ 2.1% improvement

Avg Deal Size

₹17.2K

Per converted lead

Calls / Day

Per agent average

📊 Agent Performance

Rahul Aggarwal12 Conversions

85%

Priya Singhania9 Conversions

68%

Amit Rawat6 Conversions

45%

🏆 Top Products Sold

🦴

Elite Ortho Novaa

❄️

FreezeTech Ice

🤰

Mother Nest

🌿

Natura